Acting Director

Mrs. Adejoh Ngozi Augusta

Brief Profile:

Joined Civil Service in the year 1994 as a Higher Executive Officer Grade Level O8 converted to Administrative Officer Cadre since then she has worked with several Ministries example are Federal Ministry of Special Duties & Inter-governmental Affairs, Office of the Secretary to the Government of the Federation, Federal Ministry of Works etc. She was deployed 19th April 2022 to the Federal Ministry of Environment.

 

Reform Coordination and Service Improvement Department

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VISION: To ensure that Nigeria develops in harmony with its environment.

MISSION: To champion a culture of continuous improvement, driving reforms that promote transparency, accountability, and excellence in public service delivery.

Structure:

RESPONSIBILITIES:

The functions/Responsibilities assigned to the Department by the Head of the Civil Service of the Federation via letter Ref. No. HCSF/CMO/EM/243/17 of 11th March, 2014 are as follows:

  • Manage the Department to serve as focal point for driving all change, reform, innovation and improvement efforts within the Ministry in line with the overall framework set by BPSR, OHCSF and other Central Agencies of Government;
  • Work with leadership of the Ministry to identify processes, systems and service gaps and with BPSR and OHCSF to develop interventions to eliminate such gaps;
  • Coordinate, drive, monitor and report on the Reform Agenda for the ministry;
  • Manage and drive SERVICOM aims and initiatives within the Ministry
  • Troubleshot service failures and develop proposals to address them;
  • Research and identify good practices that can be adapted to improve service delivery in the Ministry;
  • Liaise with the Ministry’s Departments and the OHCSF to develop, improve and recommend more efficient processes and systems for the Ministry to achieve its objectives;
  • Develop and launch initiatives to drive and mainstream a continuous service improvement culture within the Ministry;
  • Periodically conduct and monitor performances to determine levels of customer and staff satisfaction.
  • Develop and deploy change management tools and practices to institute sustainable improvements in the Ministry;
  • Assist the leadership of the Ministry to articulate and coordinate their change agenda in line with service polices and standards